Booking Policies

At The Best of Morocco Tours, we strive to make your Moroccan adventure as seamless as possible. To ensure the highest quality of service and to secure your preferred accommodations and guides, we have established the following payment guidelines.

1. Booking & Deposit Requirements

To secure your booking on a tour with The Best of Morocco Tours, a deposit equal to 10% of the total tour price is required at the time of booking.

a)Application of Funds:This amount will be applied directly toward the final balance of your selected tour.

b) Non-Refundable Status: in the event that you cancel your reservation for any reason, this 10% deposit is strictly non-refundable. It serves to cover immediate administrative costs, tour design fees, partner reservation fees, and planning expenses incurred on your behalf to secure your itinerary.

c) Final Balance: The remaining 90% balance is due 60 days prior to the tour departure date, or in accordance with a custom payment plan. 

• Your booking is not considered "confirmed" until the deposit has been received and acknowledged by our team.
• For your convenience, the remaining balance may be split into monthly installments, making it easier to manage your travel investment. Contact us for details.

2. Final Payment Schedule

The remaining balance is due 40 days prior to your tour start date.

• If a booking is made within 30 days of departure, the full amount is due immediately.
• Failure to pay the balance by the due date may result in the cancellation of your tour and the forfeiture of your deposit.

3. Accepted Payment Methods

We provide several secure ways to pay for your journey:

• Credit/Debit Cards: We accept Visa, Mastercard, and American Express via our secure online portal STRIPE. (Note: A card processing fee may apply).
• Bank Transfers: Direct wire transfers are accepted through banks and WISE. Please note that all bank fees (including intermediary bank charges) are the responsibility of the sender.
• PayPal: Available upon request.
• Zelle: Available upon request

4. Cancellation & Refund Policy

We understand that plans change. Our refund schedule is based on how far in advance we receive your written cancellation notice:

• More than 60 days before arrival: Full refund of the balance (excluding the non-refundable deposit).
• 31 to 60 days before arrival: 50% refund of the total tour price.
• 30 days or Less before arrival: No refund can be issued.

Note: We strongly recommend that all guests purchase comprehensive Travel Insurance that covers "Cancel for Any Reason" (CFAR) to protect your investment.

5. Currency & Exchange Rates

All our rates are quoted in US Dollars ($) / Moroccan Dirhams (MAD)].

• If paying in a different currency, the exchange rate will be determined by the market rate on the day the transaction is processed.
• Payments made locally in Morocco (for incidentals) must be made in Moroccan Dirhams (MAD) or as otherwise agreed.

6. Changes to Your Itinerary

If you wish to make changes to your itinerary after the deposit is paid, we will do our best to accommodate you.

A Change Fee of [$25] may apply per modification to cover administrative costs and re-booking with third-party vendors.

• Any price increases resulting from changes (e.g., upgrading a riad) will be added to your final balance.

7. Force Majeure

The Best of Morocco Tours cannot be held responsible for costs or losses resulting from events outside our control, including but not limited to: natural disasters, flight cancellations, government actions, or pandemics. In such cases, we will issue a credit voucher for future travel whenever possible.

Need Assistance?

If you have questions regarding these policies or need to discuss a custom payment plan, please contact our team at: Info@TheBestofMoroccoTours.com or via WhatsApp at +1(802) 230-5927.